Question 1

How do I update my billing details?

Accepted Answer

You can update your billing details under 'Account Settings' in the Billing section.

Question 2

Is there a free plan?

Accepted Answer

Yes. Lemon Invoice offers a free plan so you can create and send professional invoices, quotations, and receipts without a credit card. As your organization grows, you can upgrade to unlock more users, custom branded templates, and higher document limits — the plan applies to your whole organization, not per client or seat.

Question 3

How to reset my password?

Accepted Answer

Click on 'Forgot Password' at the login screen and follow the instructions.

Question 4

How quickly can I start invoicing?

Accepted Answer

Lemon Invoice is browser-based, so there's nothing to install. Sign up, add your business details, and you can create and send your first invoice or quotation within minutes. You can also import your existing customers and products from a spreadsheet to skip manual data entry and get set up even faster.

Question 5

How can I cancel my subscription?

Accepted Answer

To cancel your current plan, click on 'Get Demo' and confirm. This will automatically result in the cancellation of any upcoming payments. The plan will change once the current billing cycle expires.

Question 6

Does Lemon Invoice support VAT?

Accepted Answer

Yes. Every invoice line item can carry its own VAT rate, and each document clearly shows the net amount, VAT amount, and gross total. This per-line VAT breakdown gives you and your accountant an accurate, easy-to-follow record for every invoice, quotation, and credit note you send.

Question 7

Can I invoice in euros, or any other specific currency?

Accepted Answer

Yes. Whichever currency you invoice in — euros, US dollars, Thai baht, or any other supported currency — you simply select it when creating the invoice, quotation, or receipt, and that document keeps that currency for its full lifecycle. This works the same way whether you invoice exclusively in one currency, such as EUR, or switch currencies from one customer to the next.

Question 8

Can I invoice in multiple currencies?

Accepted Answer

Yes. Lemon Invoice supports multi-currency invoicing, so you can create invoices, quotations, and receipts in whichever currency your customer expects. Each document keeps its own currency, and payment tracking — paid, partial, or overdue — works per invoice regardless of how many currencies your organization bills in.

Question 9

What's the difference between a quotation and an invoice?

Accepted Answer

A quotation proposes pricing and terms before work begins; an invoice requests payment once it's agreed. In Lemon Invoice, you can convert an accepted quotation straight into an invoice with one click, carrying over the customer, line items, and pricing so you don't have to re-enter anything.

Question 10

Can I see monthly or yearly reports?

Accepted Answer

Yes. The Reports section lets you filter your invoices, credit notes, and payments by any date range — a single month, a full year, or a custom period — and download the result as an accountant-ready spreadsheet. Run a tax report showing sales and VAT collected by month, a customer report with opening and closing balances, or an open invoices report, with totals converted into your chosen currency.

Question 11

How do I correct an invoice after it's been sent?

Accepted Answer

If a sent invoice needs correcting — a wrong amount, quantity, or customer detail — issue a credit note against it rather than editing the original. Credit notes are linked to the invoice they correct, keep your paid and overdue tracking accurate, and give your accountant a clean audit trail.

Question 12

Does Lemon Invoice handle receipts and order confirmations?

Accepted Answer

Yes. Receipts and order confirmations are full document types in Lemon Invoice, alongside invoices, quotations, and credit notes — each with its own numbering and templates. Just like invoices, how many receipts and order confirmations you can create is governed by your plan's document limits, and both can be delivered to your customer as a PDF or a shareable link.

Question 13

Where are my invoices and other documents stored?

Accepted Answer

Lemon Invoice is fully browser-based — your invoices, quotations, receipts, order confirmations, and credit notes are stored securely in your account, not on your device, so you can reach them from any browser without keeping local backups. Each plan includes a storage allowance for your documents and any files you attach to them: 1GB on the Free plan, 10GB on Basic, and 100GB on Premium.

FAQ